Contact Emprshop

We'd love to hear from you. Here's how to reach us.

Whether you have a question about your order, our products, or just want to say hello, our team is here to help you.

Get in Touch

Email Support

For order inquiries, product questions, or general support, email us directly. We aim to respond within our stated response time.

Email Address: [email protected]

Typical Response Time: 24 hours

Our Office

This is our official business address. Please note this is not a retail storefront for customer pickups.

4391 NW 51ST ST
COCONUT CREEK, FL 33073
UNITED STATES

Business Hours

Our customer support team is available during the following hours, Eastern Standard Time (EST).

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Emails and inquiries received outside of these hours will be addressed on the next business day.

Quick Links & Policies

You might find the answer you're looking for in our detailed policy pages.

Returns & Refunds Policy – Learn about our return process, eligibility, and refund timelines.
Shipping Information – Details on shipping methods, delivery times, and fees.
Privacy Policy – Understand how we collect, use, and protect your personal information.

Frequently Asked Questions

Here are quick answers to some of our most common questions.

How can I check my order status?

Once your order ships, you will receive a confirmation email with a tracking number and link. You can use this to follow your package's journey. If you haven't received tracking info within 3-5 business days, please contact us at [email protected].

What is your return process?

We offer a 30-day return policy for most unworn, unwashed items in original packaging. Please initiate your return through our Returns & Refunds Policy page for instructions and to request a return authorization.

How long does shipping take?

Processing time is 1-3 business days. Domestic shipping within the United States typically takes 3-7 business days after processing. International shipping times vary by destination. For full details, see our Shipping Information page.

Didn't find your answer? Don't hesitate to email our support team.